Why It’s Important to Handle Disputes Swiftly
Investors may be at different stages in the raise process (e.g., some are unaccepted, while others have already been issued shares), making each dispute unique. However, improperly managing disputes can lead to serious consequences such as inaccuracies in your company’s capitalization table, shares being issued without payment, and potential regulatory scrutiny.
Under our current policy, disputes from unaccepted investors are treated as refunds (chargebacks) to minimize unnecessary effort and operational strain. For accepted investors, disputes are strategically contested using prepared evidence and following a clear process, balancing efficiency with financial and regulatory considerations.
Disputes generally have a limited window for resolution, so it is essential to act promptly.
See here for information on disputes and chargebacks.
See here for more information on how to manage a dispute.